CHARIS REMEDIES PVT LTD(CHARIS) ("we" and "us") is the operator of (https://charisremedies.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. The shipping experience for Charis Remedies Private Limited is unique. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on Total order value. Payment for shipping will be collected with the purchase.

This price will be the final price for the shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

CHARIS will not accept any returns due to a change of mind.

3.2 Damaged product Refund

Charis Remedies Private Limited (charis) will happily honour any damage claims within 7 days of receipt of product. Some of our products are hygroscopic in nature. If Moisture is found in any of the tablets Please contact our support team to get it replaced or refunded. 

Customers will be required to send photos of the damaged product to our support team at support@charisremedies.com

Upon Investigation by our support team you can expect CHARIS to process your  claim within 3 days.

Once a damage  is confirmed, you will receive the choice of:

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 International shipping

As of now We do not offer international shipping

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order.

Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.Please contact us at support@charisremedies.com

4.5 P.O. Box Shipping

Charis Remedies Private Limited (Charis) will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.6 Military Address Shipping

We do not Ship to military addresses as of now

 4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

 4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.Please make video while opening the package as supporting proof

7. Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please submit an enquiry at Charis Remedies Private Limited on support@charisremedies.com